Privacy Policy

SilvaDes LLC ("SilvaDes," "we," "us," or "our") operates the website silvades.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.

1. Information We Collect

Information you provide directly:

• Name, email address, and phone number (via our contact form)
• Billing and shipping address (when placing an order)
• Payment information (processed securely by our third-party payment processor — we do not store your credit card details)
• Project details, service preferences, and budget information (via our contact form)
• Any other information you voluntarily submit through email or forms
• Phone number for calls and text messages about your order or job
• Photos, 3D scans, CAD files and part details you send for a quote or job

Information collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages viewed, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Respond to your inquiries and provide customer support
• Send order confirmations, shipping updates, and transactional communications
• Provide custom part quotes and project consultations
• Improve our website, products, and services
• Comply with legal obligations and protect our rights
• Text or email you when your order is ready or about your job
• Show finished work in our portfolio and on our social pages

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Files, scans and photos you send are used to quote and complete your job, and we don’t sell or hand them to other parties. You can ask us at any time to take a photo of your vehicle or part off our portfolio or social pages.

3. How We Share Your Information

We may share your information with the following categories of third parties, solely to operate our business:

• Payment Processors: To securely process your transactions (e.g., Stripe, Square, or the payment processor integrated with Squarespace)
• Shipping Carriers: To deliver physical products to you (e.g., USPS, UPS, FedEx)
• Website Platform: Our site is hosted on Squarespace, which may collect data as described in their own privacy policy
• Business Tools: Email, calendar and file storage providers we use to run the business
• Legal Compliance: If required by law, subpoena, or government request

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of five (5) years for tax and warranty purposes. You may request deletion of your data at any time by contacting us (see Section 10).

5. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to enable core site functionality, remember your preferences, and understand how visitors use our site. Squarespace sets certain cookies automatically for site analytics and commerce features.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the site, including the shopping cart and checkout.

6. Your Choices

Wherever you live, you can ask us to show you, correct, or delete the personal information we hold about you, subject to records we must keep for tax and warranty purposes. We respond within 45 days. We do not sell or share personal information for advertising. To make a request, contact us using the information in Section 10.

7. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of internet transmission or electronic storage is 100% secure.

8. Children's Privacy

Our website and products are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the site after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us