Shipping & Returns

Everything you need to know about how we ship, what to expect, and our replacement policy.

01 — Processing

Processing Time

In-stock physical products are processed and shipped within 1–3 business days from our facility in Washington, Illinois. Made-to-order and custom parts may take 5–10 business days before shipping. You’ll receive a tracking number by email as soon as your order ships.

02 — Carriers & Rates

Shipping Carriers

USPS

3–7 business days

UPS

2–5 business days

FedEx

2–5 business days

Shipping rates are calculated at checkout based on weight, dimensions, and destination. Exact cost is shown before you complete your purchase.

Where We ShipAll 50 U.S. states. International shipping is not available at this time—contact us for special requests.
Digital DownloadsSTL files and digital products are delivered instantly via email after purchase. No physical shipment required.
03 — Returns & Replacements

One-Time Free Replacement

All physical products from SilvaDes LLC are eligible for a one-time free replacement if they arrive damaged, defective, or do not fit as described. To request a replacement:

  • Email benjaminhoffman@silvades.com within 14 days of delivery
  • Include your order number and photo(s) of the issue
  • We’ll confirm eligibility and ship a replacement at no cost

Replacement eligibility is limited to one per order. Items damaged through misuse, modification, or normal wear are not covered.

Keep the packaging and take photos before you install anything. Defects that show up after 14 days are covered by our 90-day limited warranty (silvades.com/warranty).

No Change-of-Mind Returns

Physical products are made to order, so we don’t take returns or give refunds for change of mind or for parts ordered for the wrong vehicle. Custom and quoted work follows our Shop Policies (silvades.com/shop-policies).

Digital Sales Are Final

All digital product purchases (STL files, design files) are final and non-refundable. If you experience a download issue, contact us and we’ll make sure you get your files.

Order Cancellations

Orders can be cancelled within 12 hours of purchase if they have not yet been processed. Once an order enters production or has shipped, it cannot be cancelled. Contact us as soon as possible if you need to make changes.

Questions about your order?

Reach us at benjaminhoffman@silvades.com

SilvaDes LLC • Shipping & Returns Policy • Last updated October 2026